Support Engineer - Cloud & Enterprise Services

Job description:

Description

Support Engineer – Cloud & Enterprise ServicesBucharest, Romania14,000 RON per monthThis is a hybrid role involving working from home and office in Bucharest.OverviewJoin a global leader in technology and innovation! As a Support Engineer, you'll play a pivotal role in resolving highly technical and sensitive customer issues, working with cutting-edge products and collaborating directly with product and engineering teams.This role offers a unique chance to develop deep technical expertise while contributing to customer success, product improvement, and team knowledge growth. Key ResponsibilitiesTechnical Issue ResolutionOwn and resolve complex, escalated customer issues.Use deep troubleshooting tools and practices to investigate and fix problems in M365, Exchange Online, Outlook, and Identity Solutions.Provide timely and accurate technical resolutions and updates to customers.Product and Process ImprovementWork closely with the product team to identify and escalate defects and design improvements.Report bugs and contribute to pre-release product testing and feedback loops.Customer & Partner CommunicationRepresent the company in interactions with corporate clients.Manage high-pressure and politically sensitive issues with tact and professionalism.Participate in technical presentations and discussions with stakeholders, customers, and partners.Readiness and CollaborationLead or participate in team readiness sessions, SME case reviews, and triage meetings.Mentor engineers and act as a technical leader.Write knowledge base articles and drive content development for internal use.

Requirements

Qualifications & SkillsRequired:Bachelor's degree in Computer Science, IT, or equivalent experienceOR 3+ years in technical support, consulting, or IT.Fluent in English (reading, writing, speaking).Technical Proficiency:PowerShell (mandatory)Deep knowledge of Microsoft 365, Exchange Online, Outlook (Mac & Windows), OWAStrong grasp of cloud models: IaaS, PaaS, SaaSUnderstanding of Identity Solutions: ADFS, DirSync, AADSync, SSOTroubleshooting networking issues and tools: IP, DNS, DHCP, VPNs, Wireshark, tracert, etc.Familiarity with Active Directory, security, OS internalsProgramming/debugging knowledge is a plusPrevious experience with Windows Server, enterprise-level support is preferredKey CompetenciesStrong critical thinking and problem-solving skillsExceptional communication—verbal and writtenExperience handling complex, escalated, and politically sensitive issuesProven ability to lead, mentor, and collaborate with global teamsHigh emotional resilience and customer empathy

Offer

What You’ll GainWork with some of the most technically challenging and high-impact issuesDevelop deep technical expertise across Microsoft’s cloud and enterprise servicesCareer progression into technical lead or advisory rolesOpportunity to contribute to product design and customer experience€3k per month