Information

  • Sector: Customer Service
  • Contract: Full time

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Support Italian market from Lisbon, Portugal!

Portugal » Lisbon

Job description:

Description

Italian Customer Service Representative to Portugal

Are you a Italian speaker looking for a job in sunny Portugal?

About our client

We are recruiting Italian Customer Support Agents for our client, worldwide leader in Customer Experience Management and shared services for international markets.

Do you want to join the Great Place to Work? As a customer advisor, you will be responsible for handling customer inquiries, from product advice to reviewing order transactions. We guarantee a great work environment, as well as the best work conditions and courses to help you achieve your goals.

Responsibilities

  • Inbound Customer Service for bookings, purchases of services or goods
  • Assistance with concerns regarding payment, shipping, return and exchange and further questions about customer accounts
  • Management of changes, adjustments, complaints and any other customer concerns

Why Lisbon?

Lisbon is the capital of Portugal and has about 500,000 inhabitants in the central part of the city, and around 2.8 million in the entire metropolitan area. In Lisbon there is everything possible to do! It is a city close to the sea, offering great shopping, nightlife and an amazing cultural heritage and many beautiful buildings. In Portugal's "riviera" west of Lisbon, the popular bathing resorts of Estoril and Cascais are located. In Estoril, there is also one of Europe's largest casinos. Lisbon, for a great part of the year, offers a warm climate and a warm weather. This is one of many reasons that Lisbon has become one of the most popular destinations for European travelers. The climate has what is called the subtropical - Mediterranean climate, which means that it is mild winters and hot summer. Lisbon has just gotta wish for: sun, warmth, good nightlife, relaxed living, shopping, culture, big city, parks and surely surfing!

Requirements

Your profile

  • Fluent in Italian and good command of English
  • Willing to start an international experience – work abroad
  • Excellent communication and interpersonal skills and team spirit
  • Able to handle confidential and/or highly sensitive information
  • Experience in customer service (preferred)

Offer

Benefits

  • Fixed salary + bonus
  • The option to stay in a shared accomodation provided by our client
  • Initial flight expenses refund
  • Free annual flight to your home country
  • Private health insurance
  • Free Portuguese language courses, water sports, soft trekking and much more
  • International career in a multicultural environment
  • Possibility of cooperation with leaders in various industries
  • Intensive training and familiarisation phase
  • Ample opportunity to grow and evolve within the organization

If you think you could be a great add to the team, please don't hesistate to contact us! Apply today.

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