• Sector: Customer Service
  • Contract: Full time


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Swedish Customer Support Agent in Barcelona

Spain » Barcelona

Job description:


<p>Majorel creates amazing customer experiences that consumers love and we are proud of. By smartly combining people and technology we deliver true value for our partners.</p>

<p>We are driven to go further.</p>

<p>We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.</p>

<p>In Majorel we are committed to provide equal opportunities to men and women. We are also encouraging the inclusion of people with disabilities at positions in our Company.</p>

<p>We are looking for a Customer Support Agent with fluency in Swedish. In this role you will work for one of our major clients, an internationally acclaimed Sports TV Channel.</p>

<p>As a Swedish Customer Support Agent, your main responsibilities will consist of: <br />- Receiving and handling Swedish customer requests by email and chat<br />- Collecting and maintaining of customer data<br />- Clarifying of customer inquiries regarding service, subscription, payment and technical<br />requirements<br />- Working on requests and comments via Social Media channels</p>

<p>This position is 38.5h/week from Monday to Sunday with fixed shifts.</p>


<p>- Complete Swedish fluency on a native speaker level<br />- Plus if speaking another Nordic language (Danish or Norwegian)<br />- Availability to start training on the 24th of June<br />- Experience in customer service, communications or similar roles<br />- Good knowledge of current social media channels (Facebook, Twitter etc.)<br />- Passion for community management and digital affinity<br />- Excellent communication & inter-personal skills</p>


<p>- The opportunity to work in a newly renovated, bright office in the center of sunny Barcelona<br />- Relocation package: flight ticket + 3 months accommodation + documentation support<br />- An ambitious company culture, encouraging internal promotions and professional development<br />- The chance to boost your CV by working for one of the most renowned TV channels in the world</p>

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