Swedish Customer Support Fulltime/Hybrid Malta

Job description:

Description

Support users via email in Swedish — clearly and efficiently.Stay sharp through regular training on publication rules, market trends and moderation best practices.Collaborate with your team and flag trends, common user issues and rule improvement opportunities.Manage complaints and disputes between buyers and sellers in line with platform policies.Facilitate returns, price adjustments and claims for damaged or lost packages.Process payments and refunds accurately, resolving discrepancies promptly.Liaise with external partners to ensure smooth transaction processes.Monitor and respond to fraud or policy violations, taking swift action when needed.

Requirements

Fluent Swedish and good English — written and spoken.Sharp decision-making in a fast-moving environment.Reliability people can count on — it's a core value here.Exceptional attention to detail, every time.A genuine drive to help people and keep them safe online.Interest in e-commerce, marketplaces or digital platforms is a plus.

Offer

Hybrid work (home + Qormi office).Additional vacation days.Team performance bonus + WFH allowanceCorporate gym, shops and taxi discounts.Private Health Insurance + eye care, and well-being professional support.Refer-a-friend bonus scheme.Comprehensive training and constant feedback.Career growth in management or a specialist field.Fun events & international team culture.