Swedish speaking Customer Advisor

Job description:

Description

Location: Athens, GreeceRole: Customer Advisor – Swedish MarketSalary:  Base Salary + language bonus €1300 gross/month Plus Performance Bonus: Up to 10% monthly based on KPIs (after the first 3 months, paid from month 4) Plus Meal Allowance: €5 per working day via Up Hellas CardHours: 40 hrs per week rotational Monday to Friday: 10:00 – 20:15Relocation package: A fully paid flight to AthensTaxi transfer from the airport upon arrivalAccommodation in an Airbnb for the first 4 weeksFull assistance with the issuance of all necessary hiring documentsThe companyOur client is a leading provider of customer experience solutions, offering innovative and scalable services to global brands. Operating in a dynamic and multicultural environment, the company specializes in customer support, technical assistance, and digital engagement, delivering high-quality service across various industries. With a strong commitment to professional growth, employee well-being, and operational excellence, the company fosters a collaborative and inclusive workplace in Athens, Greece.The RoleAre you a fluent Swedish speaker with a passion for helping people? Join a dynamic customer service team in Athens, Greece! We’re hiring Swedish-speaking Customer Support Specialists to assist customers of a leading Telecommunications company. As a Customer Support Specialist, you’ll be assisting customers via phone and email, ensuring queries are resolved efficiently and professionally. You’ll also handle some calls in English and use English-based training and tools.ResponsibilitiesHandle inbound customer inquiries via phone and email in Swedish and EnglishTroubleshoot technical and service-related issues and provide effective solutionsGuide customers through products, services, and billing informationEscalate unresolved or complex issues to the appropriate departmentDocument interactions clearly in the systemMaintain a high level of professionalism and customer satisfaction

Requirements

We are looking for candidates who have: Fluency in SwedishIntermediate EnglishExcellent communication skills, both verbal and written.Excellent problem solving skills

Offer

Salary, benefits and relocation packageCompetitive salary and job stability.Excellent relo package that includes: A fully paid flight to Athens, Taxi transfer from the airport upon arrival, Accommodation in an Airbnb for the first 4 weeks, Full assistance with the issuance of all necessary hiring documentsFully paid training and ongoing professional development.Permanent contract with long-term career prospects.Private healthcare benefits.Opportunities for continuous learning and career growth.A diverse, inclusive, and engaging work environment.Wellness programs including on-site fitness facilities and personal training.A vibrant, multicultural setting with initiatives to foster team spirit and collaborationAbout TalingualAs a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com