Swedish-Speaking Customer Service Advisor – Insurance

Job description:

Description

Join an international team in Athens and support Swedish-speaking customers with insurance and protection services. Help customers understand their coverage, navigate the claims process and resolve everyday enquiries.Your day to dayAnswer inbound calls about insurance policies, coverage and protection plans.Explain policy terms and service procedures clearly.Guide customers through submitting claims and providing the required documentation.Provide updates on ongoing cases and follow-up requests.Maintain accurate customer records using internal systems.Escalate complex enquiries to the appropriate teams.Meet customer satisfaction, service quality and efficiency targets.

Requirements

Native or C2-level Swedish and at least B2-level English.Previous customer service experience.Strong computer skills and confidence using multiple applications.Excellent communication skills, empathy and attention to detail.A customer-focused mindset and a practical approach to solving problems.

Offer

Monthly salary: €1,300.Performance bonus: Up to €150 per month.Relocation support: Assistance with relocating to Greece.Work schedule: Shifts between 09:00 and 21:00, Monday to Sunday.Training: 11 days of comprehensive training.Work from home: Possibility of remote work after initial training, subject to project guidelines.