Swedish-Speaking Customer Service Representative in Greece

Job description:

Description

The OpportunitySeize the opportunity to become part of the Swedish customer service team at our modern offices in Athens. This is your chance to gain valuable international experience while improving your communication skills in a dynamic, on-site environment. If you want to inspire the world and shape the future, this exciting position is for you.Your ResponsibilitiesProvide in-depth customer service in Swedish to customersHandle technical customer inquiries and provide accurate solutionsGuide customers through technical troubleshooting steps for connection, device, or system issuesAdvise customers on how to get the most out of their products and servicesHelp customers correctly configure their devices and accountsInform customers about alternative configurations and solutionsHelp customers complete successful processes and understand the root causes of their problems

Requirements

Proficient in SwedishGood command of English (written and spoken)Excellent listening skills and the ability to guide customers through complex proceduresConfident, adaptable, and empatheticPositive and flexible attitudeGood patience when dealing with frustrated customersOrganized and methodical thinkerBasic skills in working with CRM toolsIndependent and confident in troubleshooting basic technical issues related to connectivity, systems, and devicesAndroid users preferredStrong PC skillsWillingness to relocate to Athens, Greece, and work from the office

Offer

Full-time, shift-based employment (In-office)Excellent career opportunities at a leading multinational companyMulticultural, on-site environmentPrivate health insuranceOption of housing in a company apartment (excluding electricity bills) or a gross monthly housing allowance of 300 eurosCompetitive local salary with the possibility of monthly productivity bonusesMonthly salary increase of 100 euros gross after the first 6 monthsAn additional 150 euros gross monthly bonus after 12 months