Swedish-speaking Quality Analyst (Customer Service)

Job description:

Description

Are you fluent in Swedish and have at least two years of experience as a Quality Analyst or Workforce Management in call centers? We are now looking for new Quality Analysts for our FinTech project in Stockholm!For our client Tech Mahindra, we are looking for committed talents who want to contribute to creating customer-centric and innovative solutions. Our client is a global company with operations in 90 countries and over 988 customers, including several Fortune 500 companies. We offer an exciting work environment where you have the opportunity to develop and grow together with us.About the role:As a Quality Analyst, you will ensure high quality of calls, emails and support cases through thorough evaluations and feedback to the team. You will be a key player in lifting the team's performance and optimizing the customer experience.Responsibilities:Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems, Excellent attention to detail and ability to maintain accuracy, Great data analytic and problem solving skills, continuous improvement mindset and toolset, Good communication and interpersonal skills. Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,Optimistic, friendly, positive, and self-motivated personality,Ability to work in team, Service oriented profile and with a focus on problem solving,Ability to work shift hours/ part time (to the extent legally possible), No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to Klarna and no existing payment annotations. This includes: no instances of payment defaults, arrears, or unfavorable credit data.  Nordic Jobs WorldwideNordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.

Requirements

Requirements:Near native (interpreted as CEFR level C1) or native relevant market language and manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems, Excellent attention to detail and ability to maintain accuracy, Great data analytic and problem solving skills, continuous improvement mindset and toolset, Good communication and interpersonal skills. Possesses an advanced understanding of using computers and is effectively able to multi-task across systems and applications,Optimistic, friendly, positive, and self-motivated personality,Ability to work in team, Service oriented profile and with a focus on problem solving,Ability to work shift hours/ part time (to the extent legally possible), No remarks in a background check performed by Supplier, e.g. no criminal record, nor any default payments to Klarna and no existing payment annotations. This includes: no instances of payment defaults, arrears, or unfavorable credit data.