• Sector: Customer Service
  • Contract: Full time


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Team Leader - CSR Service with German (DEXCOM)

Spain » Barcelona

Job description:


<p>Majorel is looking for fluent German and English speakers as Team Leader for one of its clients in Barcelona, a leading company in diabetes management devices.</p>

<p>You will join a brand new project which is rigged for strong growth in 2020, where you will find a challenging and hectic environment, as well as great opportunities to develop your career and help us build yet another success story.</p>

<p>The Team Manager is responsible for his/her team to achieve the performance targets and quality standards of the company, developing effective measures of supervision and training with the assigned agents, ensuring optimal compliance with trade agreements while performing the necessary administrative and customer service tasks. As a Team Manager, you will support the management team when the service requires it.</p>

<p>Tasks include, but are not limited to:<br />-    Monitoring and supervision of the assigned group of agents<br />-    Track performance and ensure the achievement of set target levels<br />-    Interacting with internal departments to ensure the customers' and employees' needs are met<br />-    Preparation of action plans aimed at supporting and helping agents to achieve their objectives </p>

<p>39h/week<br />Working shift: between 8 and 19. <br />Rotative days with 2 weekends per month</p>

<p>In Majorel we are committed to provide equal opportunities to men and women. We are also encouraging the inclusion of people with disabilities at positions in our company. We are driven to go further.</p>


<p>Desired skills and experiences:<br />- University degree is valued<br />- At least 6 months experience in a managerial position<br />- Experience in a CSR project will be valued<br />- Complete fluency in English and German is necessary. <br />- Professional MS Office ability<br />- Professional experience with social media platforms is desired</p>


<p>What we offer:<br />-    A multicultural and international working environment<br />-    To take part in a new and exciting department, with great opportunities to grow your career<br />-    Modern office spaces, well connected by public transportation (by Glories Shopping Mall)<br />-    A responsible employer with an excellent  reputation in the outsourcing industry</p>

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