Information

  • Sector: Customer Service
  • Contract: Full time

Languages

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Team Manager - Norwegian Native

Spain ยป Barcelona

Job description:

Description

MISSION:The Team Manager is responsible for his/her team to achieve the performance targets and quality standards of the company, developing effective measures of supervision and training with the assigned agents, and ensuring optimal compliance with trade agreements while performing the necessary administrative and customer service tasks. As a TM, you will support the management team when the service requires it.

Requirements

REQUIREMENTS:* Academic: University degree is valued* At least 1 year of experience in management.* Languages: complete fluency in English and Norwegian* Technology: professional MS Office ability

Offer

TASKS INCLUDE, BUT ARE NOT LIMITED TO: -Monitoring and supervision of the assigned group of agents -Track performance and ensure the achievement of set target levels -Interacting with internal departments to ensure the customers' and employees' needs are met -Preparation of action plans aimed at supporting and helping agents to achieve their objectives

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