• Sector: Customer Service
  • Contract: Full time


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Team Manager with German

Portugal » Lisboa

Job description:


Your day in Conectys:

  • You will consult for the Client(s) in the start-up phase of projects by performing a study of the needs and by delivering implementation reports;
  • You will manage day to day operational interactions with the client;
  • You will coordinate day-to-day activities to meet or exceed Service Level Agreements;
  • You will report on the overall performance of the team and suggest possible areas of improvement;
  • You will manage staff schedules, staff recruitment, training, performance evaluation, monitoring;
  • You will define and organize processes and use of tools;
  • You will define and manage the tasks, roles, and responsibilities of the customer teams.


You come with: 

  • Ability to learn quickly. Pro-active, self-starter, and ambitious;
  • C1 – C2 level of English
  • Easily adaptable to new circumstances, technologies, and procedures;
  • Well-organized and able to handle administrative tasks efficiently;
  • At least 6 months experience in managing a team in a fast-paced environment (preferably in BPO industry);
  • Ready to work on a shift rotating schedule including the weekends and national holidays.


We have for you:

  • Working on an international project;
  • Base Salary + performance bonus + Health insurance + Meal Allowance + Laptop;
  • 2 weeks Training from the Office/Lisbon;
  • Recurrent Training Sessions;
  • Young & multicultural environment;
  • Fast-growing company with international career opportunities;
  • Innovative HR culture with dedicated HRBP.