Information

  • Sector: Customer Service
  • Contract: Full time

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Technical Customer Service Advisor (Danish Speaker)

Spain ยป Barcelona

Job description:

Description

Do you get satisfied from helping customers with technical issues? Do you have excellent listening and questioning skills? And do you have a problem-solving mentality? Then this job in sunny and vibrant Barcelona might be for you!  Your responsibilities and impact working as a Technical Customer Service Specialist will be:Supporting customers with inquiries related to digital payment services, focusing on technical questions by phone, chat and emailAssist new customers with their account activation, transaction status queries and financial requestsMaintaining and updating the customers' accountsEnsuring high-quality service and maintaining strong customer relationships What's in it for you?Type of contract: IndefiniteFulltime, working hours are Monday - Friday 08-20 and Saturdays 10-14 Salary: 1500€ + performance bonus of potentially 200€ per monthThe training/onboarding period 4 to 6 weeks, beginning with a 1-week initial training conducted in the office.Equipment providedGrowing opportunities within the companyEvents with the teamFree Spanish lessonsConstant trainingInternational environmentSupport from the company regarding NIE and SSN

Requirements

Skills, qualifications and interests you need to succeed in this role:A native level of Danish and a good level of English Having an interest in technical support and troubleshootingBeing an attentive listener, comfortable and skillful at communicating with peopleBeing energetic, innovative and working proactively at a fast paceCall center experience is preferred 

Offer

Living in Barcelona: What to Expect:The unique experience of an international and diverse cultureA beautiful beach city surrounded by both coastal towns and mountainsDelightful gastronomic experiences of Spanish, Catalan and World cuisinesQuite a dynamic and active urban life where it is difficult to get boredSunny days, Mediterranean weather and a relaxed lifestyleAn attractive startup and innovation hub with exciting opportunities Your Future Company:This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.

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