Technical Customer Support Agent (English)

Job description:

Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit English speaking Technical Customer Support Agent for their offices in Sofia and Plovdiv.   DUTIES AND RESPONSIBILITIES:Ensure high-quality service over the phone in line with company standardsProvide timely feedback to end users after requests or case processingActively promote and educate customers about relevant products and services, conducting sales through service when appropriateMaintain accurate and up-to-date records of all activities and operations in the company databaseUse specialized software to provide queries and support for internal work systems. 

Requirements

English language proficiencyExcellent communication skills with a helpful and positive attitudeGenuine excitement and motivation to assist customersPatience, empathy and strong interpersonal skillsConfident in troubleshooting and problem-solvingAbility to work effectively in a dynamic environment and adapt to changing conditionsStrong computer literacy and ability to work with multiple systemsExcellent time management and prioritization skillsTeam-oriented mindset and strong collaboration skillsHigh level of self-discipline, confidentiality and attention to detailPrevious experience in communication or customer service is considered an advantage.

Offer

Excellent remuneration package based on experience, skills and performanceBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialHybrid working model (2 days in the office per week)Paid training for 19 workdays (1 month) with working hours Monday–Friday, 10 AM - 06:30 PM Choice in between 4 or 5 day working week (8-hour shifts across 5 workdays per week OR 10-hour shifts across 4 workdays per week, scheduled between 10 AM - 11 PM) Food vouchersRewarding performance bonuses