• Sector: Customer Service
  • Contract: Full time


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Technical Support Agent with French, German, Dutch, Italian

Bulgaria » Sofia

Job description:


<p>Technical Support Agent with French, German, Dutch, Italian<br /><br />ABOUT US<br />Nordic Recruitment & Consulting offers language recruitment and business consulting, both with strong Nordic focus and reach. Nordic Recruitment & Consulting is the leading source for all Nordic speakers (Finnish, Swedish, Danish and Norwegian) in Bulgaria.<br /><br />Having long experience in recruitment we value above all those things that make us successful because of our clients, candidates and partners success: trustworthiness, good communication, Can do-attitude, finding solutions, being flexible; being available. We also have genuine passion for what we do.<br /><br />Description of the Role<br /><br />What you will do:<br /><br />• Use of the CRM tool;<br />• Pre-sales and post-sales support;<br />• Shipping and returns procedure inquiries;<br />• Tax and payment terms inquiries;<br />• Product use, technical and warranty support;<br />• Order status and tracking inquiries;<br />• Order entry and follow up on our internal order management system;<br />• Submitting special price/volume requests;<br />• Work with channel sales teams</p>


<p>You skillset:<br /><br />• Excellent primary language skills (min. B2) and good English language skills (min. B1/B2);<br />• Good communication and soft skills;<br />• Attention to detail and ability to multitask;<br />• Strong PC and/or Mac technical skills (hardware, software, and operating systems);<br />• Knowledge of the storage and memory market would be preferred<br /><br /> </p>


<p>Some of the benefits include:<br /><br />• We offer highly competitive salary;<br />• Regular working hours;<br />• Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance;<br />• Rewards and recognition programs;<br />• Trainings following the leading global standards for highest quality of Customer Service and Technical Support;<br />• Career opportunities;<br />• Great office location;<br />• Team building activities<br />Standard Monday to Friday working hours in most of the roles!</p>

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