Technical Support Representative, Dutch Speaker

Job description:

Description

Dutch Speaking Representative to support Dutch and English speaking Dexcom customers from NL, BE, UK, IE.  As a Technical Support Representative at Dexcom, you will be interacting with users, parents, and caretakers of people affected by diabetes that use Dexcom products.   About the Role:Interacting with Dexcom users in both languages (English and Dutch) via online and offline channels, mainly incoming calls, while documenting diligently each individual case. Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system. Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products. Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs. Being able to keep up with fast paced (quickly changing) environment. Participating in additional projects and tasks that will aid professional growth.

Requirements

Fluent in both Dutch (C1) English (B2) . Customer focused and empathic - you enjoy talking to various Dexcom patients, listening to their needs, and finding solutions to their queries. Strong verbal and written communication skills in both languages and excellent phone manners. Problem-solving skills by working independently and in collaboration with other teams. Proven experience in supporting mobile apps, both iOS, and Android, as well as cloud-based systems. Computer Literacy (e.g. MS Office, MS Windows). Accountability and ability to work within a multinational team. 

Offer

Opportunity to work in global, innovative, fast-growing company with 8,000+ awesome colleagues.We are offering a hybrid working arrangement, allowing employees the flexibility to work both remotely and in the office.5 additional vacation days.Health, Life and Accident insurance.Health and Wellness programs.Private Pension plan.Access to the best-in-class training and development programmes.Team buildings and events.Competitive salary and additional bonuses. Sounds like you? Apply! Monthly base salary for this position is from €1,643.33 to €1,933.33 gross + an additional language bonus of 300 gross. Final offer will depend on your qualifications, competencies, and professional experience. Relocation is partially supported by Dexcom.