Information

  • Sector: Customer Service
  • Contract: Full time

Languages

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Technical Support with German/Dutch/Danish/Norwegian/Finnish

Greece » Athens

Job description:

Description

Available Technical Support positions await you in Greece!Do you want to work in Athens, one of the most beautiful cities in Greece, combining your work with your summer vacations?Enjoy the sun, the amazing food, and the hospitality of the locals.We are looking for a Technical Support Specialist, to work for one of Europe’s largest producers and retailers of electricity and heat. What will you do as a Technical Support Representative:Answer incoming phone calls and provide support to callers experiencingcomputer problems of all kindsListen to descriptions of customer issues and determine how and if they can befixed.Use information from customers to diagnose tech issues and walk customersthrough the steps needed to fix various problemsCheck for customer problems and fixes in the solutions database, and add newinformation to the database when and if new problems and fixes arise.Respond to emails and online chat requests for technical support.Resolve 90% of casesLocation: Athens, Thessaloniki, Chania - Greece:

Requirements

Excellent knowledge & communication skills in one of the following languages (C1):  German/Dutch/Danish/Norwegian/FinnishVery good command of English (B2)Technical Skills: Configuring software and hardware, Understanding of networking and security fundamentals, Technical delivery and Customer facing presentation skills, Able to install upgradesGood problem-solving skillsCommunication skillsUsage of MS Windows and MS Office, ability to use Internet applicationsKnowledge of logistics on an operational level, as well as overlandEU PassportRelocation to Greece

Offer

Competitive salary for the Greek market14 salaries a yearMonthly Performance BonusComplete relocation support (flight ticket to Greece, 2-week accommodation,pick-up & drop from the airport, assistance finding an apartment)Private Health InsuranceFull training by certified instructorsProfessional growth & development opportunitiesSpecial events as well as community & social responsibility initiativesFree online Greek language coursesFull-time job (5 working days per week, 8-hour shifts)

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