Information

  • Sector: Customer Service
  • Contract: Permanent
  • Salary: Less than 18.000 € gross / year

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Tourism Customer Service Agent (French)

Spain » Barcelona

Job description:

<p>Are you passionate by the Travel, Hospitality and Tourism industry? Are you quality and service oriented and always ready to help people?<br /> <br /><strong>The Company.</strong><br /> <br />This award-winning international outsourcing company is working with Top Worldwide Brands. By putting customer care on the first place, they make the difference in the market. As a constantly growing company, they are actively looking for motivated candidates to join their international and multicultural team in Barcelona.<br /> <br />Their Client, Airbnb, an e-commerce leader of direct accommodation rental, is looking for French speakers with strong team spirit to reinforce their constantly growing Support Team!</p>

<p><strong>The Job.</strong></p>

<p>In this role, you will be responsible to answer client questions, doubts and complaints via phone and email.<br />– Provide professional and friendly client support via phone and email<br />– Responding to enquiries and handling different problems<br />– Ensure quality and professional service<br />– Ensure high level of customer satisfaction<br />– Follow-up of customer information<br />– Having a full understanding of Airbnb processes <br />– Record all information in the internal system</p>

<p><strong>The Profile.</strong></p>

<p>– You are a native French speaker and have an excellent level of English<br />– You have a passion for traveling and adventure<br />– You are customer oriented<br />– You have excellent communication skills<br />– You have the ability to build a connection with clients<br />– You are an excellent team player<br />– You are professional and have a quality minded attitude<br />– You are flexible, open-minded and high level of energy</p>

<p><strong>The Offer.</strong></p>

<p>– Salary: 16.500 Euro Gross/year <br />– Working hours: Monday – Sunday: rotation shifts between 9 am -10 pm (2 weekends per month) <br />– A full-time contract (39 hours/week; 5 days/week)<br />– 3 weeks fully paid training<br />– A stable position<br />– Relax and friendly work environment<br />– Multiple Career opportunities, as it is a fast growing company<br />– Free coffee and tea<br />– Spacious terrace and chilling area<br />– International and multilingual working environment<br />– Dynamic and open working environment<br />– Start date: ASAP</p>

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