Tourism Customer Service Agent with German

Job description:

Description

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian andinternational companies. We believe in helping people grow into their best selves, and ourever-growing network of happy candidates and clients is what drives us forward. Let’s shapethe future together!For one of our clients – а company specializing in customer experience technology thatdelivers outsourced sales, support, and business process services to large businesses, we arelooking for – Tourism Customer Service Agent with German.Responsibilities:*Answer incoming calls in German, delivering outstanding support to hotel guests;*Help customers with bookings, reservations, and general hotel inquiries;*Handle and resolve complaints professionally to ensure guest satisfaction;*Share detailed info about hotels, resorts, and vacation properties;*Keep accurate records of all customer interactions in the system;*Work closely with other teams to solve customer issues smoothly.Qualifications:*Fluent in German and English, with strong communication skills;*Customer service experience is a plus but not required;*Good problem-solving abilities and calm under pressure;*Ability to work flexible shifts, including weekends;*Good organizational skills and attention to detail in managing customer interactions;*Friendly, professional, and passionate about helping customers.Our client offers:*Full-time position, 39 hours a week from Monday to Sunday 8AM to 10PM, with alternating weekend;*Competitive salary with additional role and language complements, as well as performance- based incentives;*One-time signing bonus for external candidates and recurring loyalty bonuses every three months;*22 business days of annual leave, with compensation for working on Spanish publicholidays, following national labor laws;*Permanent employment contract in an established company;*Fully paid training from day one.If you feel excited and confident that you’re the perfect fit, we encourage you to take the nextstep. Kindly share your detailed resume in English when you get a chance. (and don’t forgetto include the reference number SM_).Rest assured that we will reach out promptly to the candidates whose profiles closely matchour requirements. Your privacy is of utmost importance to us, and all your information issafeguarded in compliance with the regulations of the Commission for the Protection ofPersonal Data (Astrea Recruitment, reg. No 1809).