• Sector: Customer Service
  • Contract: Full time


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Trading Services Associate - German

Poland » Krakow

Job description:


About the company: Founded in 1974, our partner invented the concept of financial spread betting. Today, they’re the world’s No.1 spread betting and CFD provider, with offices in 14 countries and over 195,000 clients worldwide.Recognized as one of Britain’s top employers, it’s no surprise that this success has come from empowering their people to be brave, innovative and inspiring. Join our partner in Kraków, and you’ll find the perfect place to showcase your talents and passion. Your achievements will be recognized, and you’ll have the support of a collaborative global team. What you will do:Providing front line payment support to our clients across phone, email, web chat and social mediaMonitoring and proactively managing client payment systems, their deposits and withdrawalsResolving trade disputes and queriesBeing the main point of contact regarding client payments, global banking nuances, financial markets and our latest innovationsVerifying client documentation to ensure that internal AML policies are metProviding administrative assistance regarding general account queriesAnswering queries from our international client base on all of our products and platform


Who you'll be:This role is ideal for those with strong interpersonal skills seeking to work in a fast-paced, challenging and team-focused environment.Fluency in German (verbal and written)English at business levelWorking proficiency in any additional European language, would all be an advantageA degree-level education (any subject)Excellent interpersonal and communication skillsA logical and analytical approach to problem-solvingStrong organizational and time management skillsConfident to employ basic maths skills, particularly mental arithmetic


How you’ll progress:Your development is as important to us as it is to you.We work in a fast-paced project environment where change is constant, but you’ll always have support to get better at what you do – and be rewarded for hard work.If you’re up for the challenge, you’ll have opportunities to try new things and broaden your skills.  What we offer:Competitive salary Private medical cover for you and your family (Medicover) Multikafeteria system (you can choose: multisport card, vouchers etc.) Life insurance (Generali) Unlimited LinkedIn Learning access Comprehensive global and local onboarding process – to the company and to your role Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks with annual budget for  2 additional days off a year for voluntary work  1 additional day off to celebrate your Birthday  Currently:Hybrid work model with Home Office and on-site days Home office equipment reimbursement  Flexible working hours Online stretching sessions Online wellbeing weeks Online social events Depending on pandemic situation – summer parties  In the office:Come to work in a comfortable, state-of-the-art office containing all the things you need to succeed. Each of us works from laptops, at agile, ergonomic workstations designed to support our roles. Our spacious, open-plan offices provide a modern, dynamic setting for you to excel. On top of current benefits employees may enjoy here: Free fresh fruits and coffee club App based parking spots booking system Bike parking and shower Games: Foosball and ping-pong table, consoles and board games Annual parties - summer picnic and Christmas Party Other social events   After pandemic – agile hybrid working model.  

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