Information

  • Sector: Customer Service
  • Contract: Full time

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Trainer&Quality - CSR Service with German (DEXCOM)

Spain » Barcelona

Job description:

Description


<p>Would you like to be part of an exciting new multilingual customer support project, within an international and well established organization? We are hiring our next Trainer and Quality Specialist in Barcelona!</p>

<p>Functions include, but are not limited to: <br />? Conduct audits and monitoring of agents for the corresponding market <br />? Detect training needs and areas of improvement for agents.<br />? Conduct personal feedback sessions with the agents, correcting deviations and improving overall performance<br />? Analysis of KPIs and corresponding reports</p>

<p>Mission: To attend to the quality objectives and to support the continuous training plan oriented to the defined objectives. You will also ensure that the training given to the agents solves the deficiencies detected by telephone audits, and that the employees are given the knowledge needed for the most effective performance of their functions. Other functions include carrying out initial training courses and developing training manuals. </p>

<p>Schedule: Monday – Sunday, 39h/week. </p>

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Requirements


<p>Academic:<br />University degree is valued</p>

<p>Experience:<br />Customer support experience is a plus<br />Previous work experience related to training & quality </p>

<p>Languages:<br />Complete fluency in German and English is mandatory.</p>

<p>Technology:<br />Professional MS Office ability (Excel test will be performed)<br /> </p>



Offer


<p>What we offer:<br />-    A multicultural and international working environment<br />-    To take part in a new and exciting department, with great opportunities to grow your career<br />-    Modern office spaces, well connected by public transportation (by Glories Shopping Mall)<br />-    A responsible employer with an excellent  reputation in the outsourcing industry</p>

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