Travel Agent - Brazilian Portuguese - Late Shifts - Remote

Job description:

Description

Join Navan in Powering In-Person Connections with Relentless InnovationAt Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Services team is at the heart of this mission!As a key member of our fast-growing Travel Services team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.NOTE: Candidates must reside in Portugal for consideration. Please submit all applications in English. The working hours will be between 12pm-2am, covering US hours.What You’ll Do:Provide top-tier travel support via chat, calls, and emailsMaintain up-to-date knowledge on suppliers, destinations, and systemsQuickly assess customer needs, urgency, and preferencesAccurately handle hotel, flight, car, and rail bookingsGuide customers in self-service options on the Navan platform and appRespond promptly, meeting SLA expectationsFollow company and customer policies, ensuring global complianceGive feedback to stakeholders on goal progress and key processesParticipate in team meetings on products, suppliers, and industry updatesStay current on travel industry best practicesMaintain attendance, complete assigned training, and meet performance metrics

Requirements

What We’re Looking For:Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings; 1-3+ years with GDS (Sabre, Amadeus, or Galileo) – RequiredLanguage: Full professional fluency in English and Brazilian Portuguese (PT-BR) - RequiredDocumentation Requirement: Valid CPF (Cadastro de Pessoas Físicas)Customer Service: Background in contact center or customer-facing rolesTech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce, or similarAvailability: Flexible to work rotating shifts, Monday to Friday, between 12pm and 2am (late and night shifts)Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issuesAttitude: Empathetic, professional, and excellent at communicating verbally and in writing

Offer

Health InsuranceLife InsuranceRemote Anywhere - 30 days a yearConnectivity AllowanceMonthly Performance BonusAccess to Headspace