Information

  • Sector: Customer Service
  • Contract: Full time

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VIP Customer Advisor with Swedish language - Luxury Brand

Czech Republic » Prague

Job description:

Description

About the job:

As a Brand Ambassador, you will have one of the most important roles in our company. You ensure that every Client is treated according to the company promise. You will strive to discover your Clients and their every need, and to guide them across the Brand.

If you are a person who enjoys working in an exciting international environment, this is the perfect opportunity for individuals with a luxury and fashion sensibility to develop a career in the one of the most famous brands in the world.

Your main responsibilities will be:

  • Welcome every Client and provide the best Client experience over the phone & through written medias
  • Deliver TOP quality service for VIP customers
  • Advise Clients across the Brand and all product categories
  • Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster Brand loyalty
  • Perform as a team-player, participate in all activities contributing to the overall objectives of the Client Service

 

Requirements

What are the requirements?

  • We are looking for multilingual people mastering Swedish, with a very good command of English (oral and written).
  • Previous experience in the Luxury Retail/Hospitality industry or customer service is an advantage
  • Passion for the luxury universe.
  • This position also requires great familiarity with IT tools

Offer

What do we offer?

  • Discounted flight tickets,
  • Cafeteria individual benefits system, Travel refund, meal vouchers
  • Private medical assistance for you and your family (ulékaře.cz)
  • 23 paid days off
  • Extensive and paid training on our products and procedures
  • Multicultural team of people from the whole world

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