Voice/Non-Voice Customer Support Specialist with Romanian

Job description:

Description

Job Description Respond to customer inquiries via phone, chat, and emailAccurately document all customer interactions and case details in the CRM systemFollow communication procedures, guidelines, and policies.Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughoutNavigating multiple systems simultaneously

Requirements

QualificationsExcellent knowledge of Romanian (C1) and English (B2)Excellent written and verbal communication skillsStrong computer literacy and the ability to navigate multiple systems and platforms with easeStrong attention to detail and the ability to follow processes and guidelines accuratelyPrevious experience in a customer support or customer-facing role is an advantageFlexible shifts 7 days a week

Offer

What We Offer: Attractive salary and long-term job security with a permanent contractRelocation support to Varna, Bulgaria including: travel, accommodation and settling in.21 days of paid annual leaveAdditional health and life insuranceMeal and gift vouchersTransportation allowanceEmployee recognition programsIndividual training for professional developmentClear career prospects with internal promotion opportunitiesModern and pleasant work environment with cozy relaxation areasFlexible shifts available