Beauty Advisor – Spanish speaker in Porto

Job description:

Description

Our ClientIs a global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. They are the only company focused solely on prestige makeup, skin care, fragrance, and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories.What you'll doAs a Customer Care for Beauty, you’ll set and maintain the highest levels of service for consumers and guests; Provide advice, answer questions, and promote the client’s brands in every interaction; Communicate with consumers by telephone, email, live chat, messaging and social media; Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers; Place orders, resolve technical queries, and undertake associated administrative activities; Provide first contact resolution on service inquiries, complaints and on complex consumer questions within a variety of topics; Liaise with leadership and other teams to ensure a full resolution for the consumer; Understand the potential risk to the business of some inquiries/complaints; Show awareness when cases need to be escalated to an I&E advisor or Team Leader (i.e. viral social media public posts).

Requirements

Fluent level of written and verbal communication skills in Spanish; Good level of written and verbal communication skills in English (minimum B2); Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity; As a Customer Care for Beauty, you’ll need previous call center experience in a sales and/or customer service capacity; Aptitude for problem-solving; Dynamism and team spirit; Flexible and quick learner, able to adapt continuously.

Offer

Health Insurance from the moment you join our team; Relocation assistance – TP Housing + initial and annual flights; Guaranteed meal allowance included on top of your base salary; Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit; Access Portuguese language courses, sport activities and social events; Grow with us through our initial and continuous training and personal development; Easy public transport access to our offices.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work® Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.