Customer & Technical Support - French speaker in Porto

Job description:

Description

Are you the best professional solving technical issues? Can you transform a problem into a good experience?Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal! Our Client is a French company offering an innovative financial management and accounting solution for SMEs (Small and Medium-sized Enterprises). Founded in 2019, this company combines technology with traditional accounting services to offer businesses a centralized and intelligent tool. What you'll doReceiving and processing support requests from users via tickets and chat; Possibility of making outbound calls, depending on the client’s needs; Provide support and advice to clients regarding issues related to two-factor authentication (2FA); Resolve issues regarding the client's applications, related to payroll and salary management; Synchronization and configuration of the applications and tools; Be a relentless advocate for the customers and their issues; Ensure customer satisfaction, presenting creative solutions to their issues; Provide recommendations to engage with customer’s needs; Have a central role within the internal organization. 

Requirements

Fluent written and verbal communication skills in French (C2); Good knowledge of English (minimum B2); Experience in Customer and Technical Support; Customer oriented with strong decision-making skills; Excellent communication and interpersonal skills and team spirit; Ability to solve technical issues creatively; Passion for new technologies and financial industry; Agile in computer skills from the user’s perspective. 

Offer

Health Insurance from the moment you join our team; Relocation assistance – TP Housing + initial and annual flights; Guaranteed meal allowance included on top of your base salary; Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit; Access language courses, sport activities and social events; Grow with us through our initial and continuous training and personal development; Easy public transport access to our offices.