Customer Care for Beauty with Dutch + relocation pack

Job description:

Description

Are you a fluent Dutch speaker looking for your next career move as Customer Care for Beauty?Are you a communicative person? Do you understand the importance of delivering the best customer service? Then, you are the perfect match for this job!What you'll doAs a Customer Care for Beauty, you'll set and maintain the highest levels of service for consumers and guests;Provide advice, answer questions, and promote the client’s brands in every interaction;Communicate with consumers by telephone, email, live chat, messaging and social media;Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers;Place orders, resolve technical queries, and undertake associated administrative activities;Provide first contact resolution on service inquiries, complaints and on complex consumer questions within a variety of topics;Liaise with leadership and other teams to ensure a full resolution for the consumer;Understand the potential risk to the business of some inquiries/complaints;Show awareness when cases need to be escalated to an I&E advisor or Team Leader (i.e. viral social media public posts).

Requirements

Fluent level of written and verbal communication skills in Dutch;Good level of written and verbal communication skills in English (minimum B2);Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;As a Customer Care for Beauty, you'll need previous call center experience in a sales and/or customer service capacity;Aptitude for problem-solving;Dynamism and team spirit;Flexible and quick learner, able to adapt continuously.

Offer

Opportunity to work in a dynamic leading multinational company;Possibility of cooperation with leaders in various industries;Stable work and career progression;Investment in training and personal development;Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;Health Insurance since day one in the company;Possibility to live in one of our apartments;Initial flight expenses refund;Annually complementary return flight to your home country (within Europe);Free Portuguese language courses, sports activities, and organized events.