Customer Care Specialist with Norwegian

Job description:

Description

Provide excellent support experience to customers via all relevant communication channels.Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.Deliver the best services to customers to ensure the highest customer satisfaction with the right proceduresBuild sustainable relationships and engage customers by taking the extra mile

Requirements

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.Possesse strong time management skills and motivated to exceed expectations.Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needsMust be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new onesExcellent verbal and written communication skills in English and the language of the supporting Norwegian market

Offer

Attractive remuneration, great perks, and performance incentives. Comprehensive medical, insurance, or social security coverage. Premium workspaces. Free coffee, tea and snacks at the office. Engaging activities and recognition programs. Strong learning and development plans for your career growth. A positive culture for you to #BeMore at work. Easy-to-locate area with direct access to public transport. Flexible working arrangements. Be coached and mentored by experts in your field. Join a global company with 26 years of experience and hundreds of industry awards.