Customer Delight for Social Media – Russian speaker Lisbon

Job description:

Description

Are you looking for a job as a Customer Service Representative for Social Media? Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies and supporting their business. Our client is a global leader in Social Media, shaping how millions connect, share, and communicate every day. ResponsibilityProvide support to high level clients to help them grow across multiple channels – chat, email and phone; Support and expand the self-serve advertising base for clients in the online and digital advertising domain; As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products; Provide product and tool support to enhance clients’ experience; Identify and solve problems, such as technical bugs and ads’ delivery issues; Resolve customer issues in a timely manner and pro-actively communicate to clients on progress; Pro-actively identify areas where clients can improve usage of our solutions; Provide vital product insights and feedback from our customers to engineering.

Requirements

Fluent written and verbal communication skills in Russian (C2); Good knowledge of English (minimum B2); Computer skills (mandatory basic skills and preferential advanced skills like coding); Good analytic skills and logical thinking; Excellent communication and interpersonal skills and team spirit; Proactive and quick learner; Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform; Ability to multi-task and work under pressure; Availability Monday to Sunday, including rotating weekends. 

Offer

Health Insurance from the moment you join our team;Relocation assistance – TP Housing + initial and annual flights; Guaranteed meal allowance included on top of your base salary; Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit; Access Portuguese language courses, sport activities and social events; Grow with us through our initial and continuous training and personal development; Easy public transport access to our offices.