Customer Reservations Coordinator with German

Job description:

Description

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian andinternational companies. We believe in helping people grow into their best selves, and ourever-growing network of happy candidates and clients is what drives us forward. Let’s shapethe future together!For one of our clients - a technology provider focused on customer experience, offeringoutsourced sales, help, and operational solutions to large organizations, we are looking for– Customer Reservations Coordinator with German and English.Responsibilities:*Manage urgent and everyday customer inquiries via phone, chat, and messages withempathy and professionalism;*Take initiative to resolve issues or escalate when necessary;*Handle complex safety-related cases with sensitivity and care;*Apply company guidelines to protect the community and resolve concerns effectively;*Spot and report product or process problems, sharing suggestions for improvement;*Communicate clearly and appropriately, ensuring data privacy and accuracy.Qualifications:*Fluent in German and English, both written and spoken;*Able to stay calm and handle sensitive situations under pressure;*Detail-focused and skilled in solving complex or urgent matters;*Experience in customer support or crisis situations is a plus;*Strong problem-solving and troubleshooting abilities;*Comfortable working independently and in a fast-paced team environment.Our client offers:*Full-time position (40h/week), shifts from Monday –Sunday 07:00 – 22:00; open-endedcontract with a 30-day trial period;*Competitive salary with role/language bonuses and performance incentives;*Daily meal allowance and holiday/Christmas bonuses (monthly or lump sum);*22 business days of annual leave + extra pay for working on Portuguese public holidays;*Support with accommodation, travel costs, and initial financial assistance;*Paid training from day one; medical and dental insurance after 6 months;*Documentation support for non-Portuguese citizens.If you feel excited and confident that you’re the perfect fit, we encourage you to take the nextstep. Kindly share your detailed resume in English when you get a chance. (and don’t forgetto include the reference number SM_).Rest assured that we will reach out promptly to the candidates whose profiles closely matchour requirements. Your privacy is of utmost importance to us, and all your information issafeguarded in compliance with the regulations of the Commission for the Protection ofPersonal Data (Astrea Recruitment, reg. No 1809).