Customer Service & Technical Support – French speaker

Job description:

Description

Your RoleAre you the best professional solving technical issues? Can you transform a problem into a good experience? Then, work as Customer & Technical Support!Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!What you'll doWorking as a Customer & Technical Support, you’ll have to be a relentless advocate for the customers and their issues; Provide the necessary help to solve all customer’s technical issues, through phone and email; Ensure customer satisfaction, presenting creative solutions to their issues; Make an effort to regained customer’s confidence in the brand; Provide recommendations to engage with customer’s needs; Have a central role within the internal organization.

Requirements

Native written and verbal communication skills in French; Fluency in English – B2 level (mandatory); Customer oriented with strong decision-making skills as a Customer & Technical Support; Excellent communication and good argumentation skills; Ability to solve technical issues creatively; Ability to build and maintain positive relationships with customers; Basic knowledge of Windows and MS Office.

Offer

Health Insurance from the moment you join our team; Relocation assistance – TP Housing + initial and annual flights; Guaranteed meal allowance included on top of your base salary; Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit; Access Portuguese language courses, sport activities and social events; Grow with us through our initial and continuous training and personal development; Easy public transport access to our offices.