Customer Service for Banking industry with English in Lisbon

Job description:

Description

Are you passionate about delivering exceptional customer support and making a real impact? As an Operations Customer Expert, you’ll be the first point of contact for our customers – whether it’s via phone, email, or chat – resolving enquiries quickly and effectively.What you'll doResolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while providing an excellent experience;Own customer issues end-to-end, including complex cases, while building trust and embodying the company’s values;Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail;Identify and assist vulnerable customers, making necessary adjustments and escalating when needed;Coach teammates and provide feedback to improve training and processes;Remain flexible and responsive to changing business and customer needs.

Requirements

C1/C2 English with experience in customer service or banking/insurance in Ireland;Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months);Experience in practicing excellent customer service principles;Prior demonstrated experience of working to targets.

Offer

Possibility of cooperation with leaders in various industries;Stable work and career progression;Investment in training and personal development;Health Insurance since day one in the company;Possibility to live in one of our apartments;*Initial flight expenses refund;*Annually complementary return flight to your home country (within Europe);*Free Portuguese language courses, sport activities and organized events;Monthly and Quarterly Bonus.* only applicable for candidates living outside of Portugal