Customer Service for Gaming Industry with German

Job description:

Description

Become our clients’ ambassador and be the first point of contact for a Gaming Industry community. As a customer service representative, you will oversee issues until a resolution has been identified, impressing them, and engaging via chat and email in German. Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!  Responsibility Provide customer inquiries with timely and accurate responses, providing first contact resolution;Take personal ownership of customer requests and maintain accountability for follow-through;Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;Handle customer contacts that require the use of core and advanced skills;Maintain security and confidentiality of our partner internal information and customer/account information;Consistently implement coaching provided by management to reach departmental goals;Assist less-experienced agents by sharing best practices.

Requirements

Native level of German (written and spoken);Fluency in English (B2);Team player with strong problem solving and conflict management skills;Passion for video games and mobile applications;Experience in telephone customer service / call center environment (minimum 1 year);Excellent verbal and written communication skills.

Offer

Long-term development opportunities;Health Insurance since day one in the company;Possibility to live in one of our apartments;Initial flight expenses refund;Annually complementary return flight to your home country (within Europe);Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;Free Portuguese language courses, sport activities and organized events.