Customer Service for Viaplay - Danish speaker

Job description:

Description

What you can expectAs a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat and social media.What you'll doRegistration and Sign in Guide user’s trough account setup and login issues; Streaming Troubleshoot streaming quality, buffering or content playback problems; App & Device support Provide assistance on compatibility, installation and device settings; Account and Payment Help users manage subscriptions, update payment menthods and resolve billing issues; Pause and Cancellation Assist with subscription pauses or cancellations; Feedback Collect and communicate user feedback for platform improvements.

Requirements

What you'll needNative Danish speaker; Fluency in English (B2 level mandatory); High school diploma required; Excellent communication and interpersonal skills and team spirit; Able to handle confidential and/or highly sensitive information; Interest in Movies, Series, and Sports; Experience in Customer Service (preferred).

Offer

BenefitsWork location: Lisbon – one of the best and sunniest places to live in Europe; Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments); One flight per year to your home country (within Europe); Health insurance from day one in the company; Ongoing certification and training opportunities; Refer a Friend Program with attractive incentives; Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, workshops and much more.