Customer Service for Viaplay - Swedish speaker

Job description:

Description

What you can expectAs a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat and social media.What you'll doRegistration and Sign in Guide user’s trough account setup and login issues; Streaming Troubleshoot streaming quality, buffering or content playback problems; App & Device support Provide assistance on compatibility, installation and device settings; Account and Payment Help users manage subscriptions, update payment menthods and resolve billing issues; Pause and Cancellation Assist with subscription pauses or cancellations; Feedback Collect and communicate user feedback for platform improvements.

Requirements

Native Swedish speaker; Fluency in English (B2 level mandatory); High school diploma required; Excellent communication and interpersonal skills and team spirit; Able to handle confidential and/or highly sensitive information; Interest in Movies, Series, and Sports; Experience in Customer Service (preferred).

Offer

Health Insurance from the moment you join our team; Relocation assistance – TP Housing + initial and annual flights; Guaranteed meal allowance included on top of your base salary; Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit; Access Portuguese language courses, sport activities and social events; Grow with us through our initial and continuous training and personal development; Easy public transport access to our offices.