Customer Service Representative (Danish-speaking) XM01

Job description:

Description

What you will do in this role    In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.    As a Customer Service Representative on our team, you will:      - Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands  - Log call details onto call management systems and provide response and resolution within SLA  - Maintain service and product knowledge and expertise associated with applications specific to individual customers  - Ensure contractual SLA is maintained  - Provide cover for other Agents in their absence, either within the same team or across teams  - Understand and comply with administrative duties including holiday, sickness and overtime  - Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction  

Requirements

Your qualifications    We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.    Concentrix is a great match if you:    - Are proficient or bilingual in Danish and are fluent in English  - 1+ year working CS experience is required, automotive industry experience is plus.  - Driving electric vehicles or having working experience in electric vehicles is preferred  - Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration required.  - Good disposition to work in a customer service environment  - Customer care skills – ability to listen to and understand the customers’ need  - Ability to take ownership of, and progress calls to resolution or to escalate call to resolution  - A minimum of 6 months commitment is required for this role.  

Offer

What’s in it for you    We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.    In this role, we offer benefits that help support your unique lifestyle:    - Full-time 39 hours/week: Monday to Friday 09:00-18:00 / 08:00-17:00 rotative - Permanent contract - Salary 21.700 euros gross/year + up to 2.000 euros gross/year in bonus  - Central location in  Barcelona - Full paid training on the company and the project you'll be working on  - Career development programs and specialized courses