Customer Service with Dutch

Job description:

Description

Join the Electric Revolution with Us! Are you passionate about customer service, languages, and technology? This is your opportunity to be part of a global leader in electric mobility, where every interaction counts and you can make a real difference. We are looking for Multilingual Customer Support Agents who want to grow in an international, dynamic environment committed to sustainability. What will you do?  Serve as the first point of contact for our end users and installers, providing support via phone, email, and ticketing systems.  Guide customers step by step through the installation and configuration of our products.  Resolve technical inquiries and escalate complex cases to specialized teams, ensuring clear documentation in our CRM (Salesforce).  Collaborate with the Back Office team to manage warranties, technical visits, and more.Meet KPIs that ensure an excellent customer experience.

Requirements

 1–2 years of experience in customer service or technical support.  Affinity for technology, electronic products, or the energy sector.  Fluent in at least one of these languages (spoken and written): English, French, Dutch.  Experience with CRM tools such as Salesforce (highly valued).  Knowledge of IVR systems and call centers (Zoom and AWS are a plus). Collaborative spirit and motivation to work in a multicultural environment.

Offer

 Office hours from Monday to Friday.  Competitive salary: €26,168 gross per year.  Permanent contract from the start.  Initial training and ongoing support. A passionate, diverse team committed to a sustainable future.