Customer Support Agent (Danish) Chat&Email +€1500 Bonus

Job description:

Description

This role follows a hybrid model — day shifts are office-based in Lisbon, while night shifts are performed remotely.As a Customer Support Specialist, you will play a key role in delivering an exceptional customer experience for a fast-growing fintech/crypto trading platform. You will be at the frontline of customer interactions, supporting users through live chat and email while helping ensure smooth daily operations and continuous service improvement. You will be part of a dynamic, customer-centric team that values precision, efficiency, and proactive problem-solving. Your work will directly contribute to building trust, resolving issues effectively, and improving the overall platform experience for our global client base. Your responsibilities:Assist customers with inquiries via live chat or email, in Danish and English Ensure an efficient, accurate, and high‑quality customer service experience Be well equipped with the platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions Diligently manage and follow up on inquiries or complaints from current and prospective users Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner Continuously seek improvements to enhance team performance, work efficiency, and overall operational processes

Requirements

Danish proficiency at close to native level - able to confidently support users on complex, written interactions related to financial and crypto products (reading & typing mandatory) Strong command of English, written and spoken Preferably 2–4 years of customer service experience, trained in frontline operations (Live Chat & Email) Experience working with financial institutions, fintech platforms, trading environments, or crypto‑currency products is a strong advantage Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM‑related fields is preferred Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics Passion to develop knowledge and a long‑term career in fintech / crypto‑currency trading firms Team player, committed and self‑driven, with the ability to respond positively and professionally to user requests Ability to perform 5 days’ shift work, including weekends and public holidays (8am–5pm / 4pm–1am / 12am–9am) Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model

Offer

Innovative Environment: Work in a fast-paced fintech setting where improvement, learning, and initiative are encouraged. Career Development: Build valuable expertise in fintech and crypto trading with opportunities for long-term growth. Global Exposure: Support an international client base and collaborate with diverse teams. Competitive Package: Attractive compensation and benefits aligned with your experience and shift flexibility. Attractive location: Work from our modern, stylish office in the city center of Lisbon. Fresh start: A new project where your contributions are noticed. Developed Learning & Development program to support your growth. €1500 of Signing Bonus