Description
What you’ll do:You will play a key role in supporting the successful launch and growth of operations in Portugal for one of our high-profile technology clients, recognized for its cutting-edge platform, software solutions, and global presence. As a Customer Support Representative – PCI Compliance, you’ll help the client protect their customers’ payment data by guiding them through the PCI-DSS process – a set of industry rules designed to prevent credit card fraud and ensure secure handling of cardholder information. Don’t worry - you’ll receive full training to become confident in helping users understand and follow each step! Your main tasks:Support customers via phone, email, and chatGuide them through the PCI compliance platform and explain what to doMake sure they understand why PCI matters and how to complete their tasksSolve most issues during the first contactRecommend services that could help their business, when appropriateStay calm and respectful, even in challenging conversations
Requirements
What you bring:High school diploma or equivalentAt least 1 year of experience in customer support (call center is a plus)Fluent in English and DutchBasic Microsoft Office skills (Word, Excel, Outlook)Great communication and listening skillsPositive attitude and team mindsetReliable and flexible working hoursAvailability to work on site
Offer
What we offer:Full training – no previous PCI knowledge requiredBe part of a top-tier international projectReal opportunities for career growthCompetitive salary and benefitsA diverse, inclusive, and friendly team environment We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.