Customer Support Quality Analyst/SME with French

Job description:

Description

Review, assess, and report compliance on process / procedure requirements.Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performanceConducts calibration with client counterparts and operating teams to ensure quality measure is aligned and understood.Works with Quality Manager on change management process, tools enhancements, and work flow amendments.Provide expertise and insight into complex areas of process workflowsAct as subject matter expert on Tier 1 workflow policies and proceduresBring innovation ideas and help create work process standardizationMay create new solutions, leveraging and, where needed, adapting existing methods and procedures.

Requirements

Quality Assurance – AdvancedCommunication Skills – IntermediateReporting and Analytics – IntermediateIssue Management – IntermediateTraining and Performance Support - BeginnerFluency in EnglishMinimum C1 in French

Offer

What can we offer: Competitive salary (paid over 14 payments annually), language bonuses, daily meal allowance, health insurance and transportation to and from the office. Using foreign language and new technology solutions daily, cooperating with various global clients. Constant support and clear development path from your first day – a dedicated Buddy, who will help you in adjusting to best practice and ways of working. Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings. Inclusion and diversity in practice: truly multicultural environment; we support LGBTQIA+, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.