Danish-Speaking Customer Support Specialist

Job description:

Description

Danish-Speaking Customer Support Specialist Location: Barcelona, Spain Salary: €22,249 gross/year About the Role If you’re empathetic, a strong listener, and enjoy solving problems as part of a team, this role could be a great fit. As a Customer Support Advisor for a leading company, you’ll support international travellers and accommodation partners by understanding their needs and providing clear, practical solutions. You’ll play a key role in delivering a consistently high level of customer service. Key Responsibilities Handle customer inquiries via phone and email Understand and assess customer needs Act as a link between travellers and accommodation providers worldwide Provide accurate information on services, payments, and technical matters Follow internal processes to resolve cases efficiently Requirements Native or near-native Danish (C2) and advanced English Strong communication skills, both written and spoken Comfortable using PC tools (Office 365, CRM systems, internal platforms) Problem-solving mindset with a solution-focused approach Positive attitude and ability to handle challenging situations Goal-oriented and adaptable to changing priorities Interest in travel or accommodation platforms Previous experience in customer service or contact centres is a plus Desirable Skills Process improvement mindset Strong teamwork and collaboration skills Emotional intelligence and interpersonal awareness Open-mindedness and adaptability Critical thinking and decision-making ability Solution-oriented approach Proactive, self-starting attitude Contract & Working Conditions Full-time: 38.5 hours/week (Monday to Sunday) Fixed working hours with 2 days off per week Rotating shifts between 09:00 and 20:00 Temporary contract with the opportunity to become permanent 27 working days of paid holiday per year Benefits “Feel Good” program: Spanish lessons, quizzes, and free group activities (running, beach volleyball, roller skating, and more) Private health insurance (upon permanent contract) Flexible benefits for nursery and transport after the probation period International and multicultural work environment Modern office near Glòries, well connected by public transport Career growth opportunities within a leading industry team 3 weeks of initial training plus ongoing coaching

Requirements

Must already live in BarcelonaFluent Danish (C2 level) and strong English (C1 level) Strong communication skills, both written and spoken Comfortable using PC tools (Office 365, CRM systems, internal platforms) Problem-solving mindset with a focus on solutions Positive attitude and ability to handle challenging situations Goal-oriented and adaptable to changing priorities Interest in accommodation or travel platforms Previous customer service or call centre experience is a plus

Offer

Salary: €22,249 gross/year