Danish-speaking Travel Support Agent to Barcelona, Spain

Job description:

Description

Are you an empathetic problem-solver with excellent communication skills and a passion for teamwork? Join our team and help us deliver exceptional customer experiences worldwide.Key Responsibilities:Understand and identify customer needs, providing tailored solutions.Act as a mediator between international travelers and accommodation suppliers, ensuring top-tier customer service.Address inquiries about services, payments, and technical requirements via email and phone, following established processes.

Requirements

Requirements:Native Danish speaker with proficiency in English.Exceptional written and verbal communication skills.Proficient in Office 365, CRM databases, and other platforms.Strong problem-solving mindset with a positive, goal-oriented attitude.Adaptable to changing priorities and business processes.Familiarity with travel platforms is a plus.Previous experience in customer service or contact centers is preferred.Availability to work in a hybrid setup (within 100 km of the office).

Offer

Contract Details:Full-time (39 hours/week) with fixed shifts between 09:00–20:00, 2 days off per week.Temporary contract transitioning to permanent based on performance.27 working days of annual leave.Benefits:Free private health insurance with a permanent contract.Flexible perks for childcare and transport after probation.Multicultural, dynamic workplace in a modern office, easily accessible by public transport.Opportunities for growth in an industry-leading department.Comprehensive training (3 weeks) and ongoing coaching.