Danishs speaking Customer Support Porto

Job description:

Description

Our client is a global leader in mobility solutions, transforming urban transportation through innovative ride-hailing, micromobility, food and grocery delivery, and car-sharing services. They aim to deliver a seamless user experience for customers worldwide. About the RoleOur client is looking for a dedicated Danish-speaking Customer Support & User Enablement Representative to help increase customer satisfaction and engagement. You will represent the brand, handle inquiries, resolve issues, and guide users to get the most out of the services. ResponsibilitiesRespond efficiently to customer inquiries across multiple channelsTroubleshoot and provide accurate solutions to user concernsEducate customers on how to maximize their experience with mobility servicesIdentify trends in user feedback to support service improvementsCollaborate with cross-functional teams to enhance product usability and service delivery

Requirements

QualificationsNative or fluent Danish speaker (C1 level or higher)Proficient in English (minimum B2 level)Previous customer support experience is a plusStrong interpersonal and active listening skillsResourceful mindset and ability to find effective solutions

Offer

Salary and BenefitsCompetetive salaryDaily meal allowance of 6.41 (approx. 141/month)Performance-based bonuseEmployee referral bonus programRelocation PackageFlight costs reimbursed with the second salary60 days of company-arranged accommodationReimbursement of the first months public transport (up to 40)Full assistance with all legal and administrative paperwork for working in Portugal Why Porto?Porto offers a mix of rich history, a growing tech and startup scene, and a relaxed lifestyle with low living costs. The city is close to golden beaches and has a friendly international community, making it an ideal place to build your career and enjoy life.