Developer Support with Arabic in Lisbon

Job description:

Description

The Developer Support plays a pivotal role in managing developer relationships by handling escalations, appeals, and complex cases related to application policy enforcement. This role requires a balance of technical acumen, policy knowledge, and exceptional communication skills to advocate for developers while ensuring compliance with platform standards.What you'll doManage and resolve all escalations/appeals from developers regarding actions taken on their applications;Simplify complex technical and policy-related issues to provide clear summaries over email, chat, and ticketing systems;Conduct detailed research and apply advanced comprehension to provide accurate, policy-compliant resolutions;Exhibit strong communication skills and in-depth knowledge of app store policies to represent the developer perspective effectively;Review, curate, and maintain developer-facing data and documents to ensure consistency and quality;Understand and communicate complex technical concepts such as APIs, APKs, Bootloader, Doze, NFC, etc;Proofread and edit documents to maintain professional standards suitable for publishing;Collaborate with team members and cross-functional partners to resolve complex cases.

Requirements

1–2 years of relevant experience in technical support or developer relations;BA/BS degree or 2 additional years of relevant work experience in lieu of degree;Demonstrated experience in written communication and customer-facing support;Analytical and troubleshooting skills with a proactive problem-solving mindset;Familiarity with Google’s developer platforms and strong policy comprehension;Excellent written and verbal communication skills;Capability to thrive in a fast-paced environment with multiple competing priorities.

Offer

Possibility of cooperation with leaders in various industries;Stable work and career progression;Investment in training and personal development;Health Insurance since day one in the company;Possibility to live in one of our apartments;Initial flight expenses refund;Annually complementary return flight to your home country (within Europe);Free Portuguese language courses, sport activities and organized events;Monthly and Quarterly Bonus.