Digital Platform Operations Associate with French/Relocation

Job description:

Description

PERFORMANCE BONUS | MEAL ALLOWANCE | RELOCATION SUPPORTWhy consider this role?Performance-based bonusMeal allowanceRelocation supportAn opportunity to use your French skills in an international customer support environmentYour missionHelp users navigate a digital betting platform by providing clear answers, resolving account-related issues and ensuring a smooth customer experience.What you'll doSupport users via inbound calls, chat and emailExplain betting winnings and assist with account-related inquiriesHelp users resolve login and access issuesProvide clear, accurate and personalized responsesAdapt prepared templates to each customer's needsIdentify, document and escalate complex issues when necessaryWhat you bringFrench – C1–C2English – B2Strong written and verbal communication skillsA customer-focused mindset and a problem-solving attitudeAttention to detail and the ability to follow established proceduresParisian French accent – an advantageNeed to haveА Portuguese Tax Identification Number (NIF)A good move for you if…You enjoy helping people, communicate confidently in French and can turn customer questions into clear, helpful solutions.Let's talkSend us your CV in English and include reference number AE_.Astrea Recruitment | 19 years of recruitment expertise | License No. 1809