Dutch-Speaking Advisor for Global Video Streaming Platform

Job description:

Description

Are you tech-oriented, service-driven, and fluent in Dutch? This is an opportunity to start or grow an international career with a global technology company while living in Lisbon, one of Europe’s most attractive capitals.We are hiring Dutch-speaking Customer & Client Support professionals to join a multilingual team in Portugal.The RoleYou will support customers using digital and software solutions, ensuring a professional, accurate, and high-quality service experience.Key responsibilitiesRespond to customer inquiries via phone, email, and chatIdentify issues and provide effective troubleshootingDocument actions taken and categorize cases correctlySupport customers using paid products and servicesEscalate complex cases following internal proceduresCandidate ProfileNative or C2-level DutchEnglish at B2 level or higherStrong written and verbal communication skillsComfortable working with technology and digital toolsStructured, detail-oriented, and reliableAble to manage customer emotions with empathy and professionalismMotivated team player with a proactive mindsetEU passport or valid EU residence permit requiredWhat Is OfferedRelocation support including a €2,500 relocation bonus, administrative assistance, and housing support*Competitive compensation package with base salary, language bonus, performance bonus, and transport allowanceMeal allowance of €7.63 net per working dayPrivate health insurance with dental coverageModern office environment in Lisbon, close to the coastClear career progression and long-term development opportunitiesInternational and professional working cultureComplimentary refreshments at the office*Relocation support applies to candidates relocating from outside PortugalWhy LisbonLisbon offers a high quality of life with a mild climate, rich culture, excellent food, and easy access to the Atlantic coast. The city is known for its strong international community and balanced lifestyle, making it one of the most desirable destinations for professionals moving abroad.About UsWe are a leading international recruitment company connecting multilingual professionals with carefully selected employers across Europe and beyond. Our focus is on long-term placements, career development, and a high-quality candidate experience.