Dutch-speaking Customer Advisor in Porto, Portugal

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Description

Do you want to work in customer support and be part of an international project in Porto? Our client is looking for Dutch-speaking professionals to join a multilingual team supporting a new tolling system in the Netherlands.Join a dynamic customer service project assisting drivers and logistics companies via phone, email, and chat. Benefit from a relocation package including accommodation, a competitive monthly salary, and a signing bonus while building your international career.About the companyOur client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.What will you do?Being the point of contact for trucks of minimum 3.5 tonsAnswering directly to drivers, transport and logistics companiesSupporting customers via phone, email, and chatClarifying questions related to roads across the NetherlandsAssisting with registration, onboard unit orders, and paymentsEnsuring revenue collectionHandling debt communicationSupporting service sales when applicableProviding accurate, efficient, and empathetic customer supportContributing to the achievement of project objectivesCandidate profileFluent in Dutch and English (C1 level)Strong communication skillsCustomer-oriented mindsetAbility to handle multiple tasks in a fast-paced environmentTeam player with a proactive attitudeEmployer offersCompetitive salary of €1,463 gross/month Accommodation included Signing bonus of €1,500 (for candidates starting on 13/04) International and multicultural work environment Career development opportunities Full training provided Modern office facilitiesAbout PortoThe second-largest city in Portugal offers an authentic and traditional atmosphere with charming neighborhoods and a vibrant cultural scene. Located along the Douro River, Porto is known for its architecture, gastronomy, and world-famous wine. With lively nightlife, affordable living, and a welcoming community, it is an ideal destination to live and work abroad.

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