Dutch speaking Customer Advisor to Porto, PT (Hybrid)

Job description:

Description

Seize the opportunity to become part of a multicultural team!Regarding your field of responsibilities:As a Customer Advisor, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your IT skills and advance your international career at your own pace.Dutch-language inbound customer support via phone, chat, and emailResponding to customer inquiries and documenting relevant case informationEnsuring excellent customer satisfactionAssisting with pre-sales, general inquiries, and technical support issuesAppropriately addressing customer escalations and accurately documenting the processCollaborating with other technicians to resolve or properly close ticketsMaintaining the internal ticketing system in EnglishAs a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputationWhy work in Portugal?Portugal offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. It enjoys a warm climate for most of the year. This is one of the many reasons why the stunning country has become one of the most popular destinations for Europeans and has a growing expat community.Multilingual Jobs WorldwideMultilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.

Requirements

Your Profile:Native-level Dutch language skills (C2, some projects may accept B2) + English fluentExperience in customer/technical support is an advantagePatience to communicate and solve issuesHandle all data and personal information with the utmost confidentialityProactive, self-motivated, and a great team player

Offer

Our Offer:Work in the office in Lisbon or Porto (HYBRID)Competitive salaryOption for long-term accommodationPrivate health insurance Growing opportunities and possibilities for an international careerBenefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!