Dutch-speaking Customer Service Agent for Facebook in Lisbon

Job description:

Description

Do you want to support one of the world’s most influential tech companies from the heart of Lisbon? We are looking for Dutch-speaking Customer Service Representatives to join the Facebook project!Be part of a team assisting small and medium-sized businesses with advertising solutions on Facebook’s platform. Relocation support includes training compensation and accommodation options—launch your tech career in Portugal now!About the companyOur client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.What will you do?Provide support to small and medium-sized businesses (SMBs) via phone, email, and chatAssist clients in managing their advertising accountsDeliver pre- and post-sales support for self-service advertising productsImprove customer experience through product and tool supportAnalyze trends and troubleshoot issues affecting multiple clientsShare feedback and insights with the engineering teamCandidate profileStrong communication and problem-solving skillsFluency in Dutch and English, both spoken and writtenTeam player with a proactive attitudeComfortable working in a fast-paced, tech-driven environmentPrevious customer service experience preferredFluency in English and other European languages is a plusInterest in digital marketing and online advertisingEmployer offersComprehensive onboarding training (15 working days)Monthly salary package with holiday and Christmas bonusesMeal allowance paid via debit cardOption of employer-provided apartment as benefit-in-kind22 days of paid vacation annuallyRotational shift schedule between 06:00–00:00, Monday to SundayHealth insurance from day oneModern office facilities with cafeteria and common spacesWelcome bonus of 2500 euros!About LisbonLisbon combines rich history with a vibrant modern lifestyle. With sunny weather, excellent public transport, and a welcoming atmosphere, it's an ideal location for anyone seeking an exciting new chapter abroad.Multilingual Jobs WorldwideMultilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.