Dutch-speaking Customer Service Agent | Lisbon, Portugal

Job description:

Description

Are you a Dutch speaker looking to build your customer service career in sunny Lisbon? Our client is looking for a Dutch-speaking Customer Service Agent to join their international team in Portugal, with a start date of 21 September.You will support customers of a leading home appliances brand, helping with warranty-related inquiries and appliance questions via phone and email. Join a casual, international team and enjoy a stable working schedule with long-term career opportunities.About the companyOur client is a global provider of business process outsourcing (BPO) solutions, specializing in customer service, sales, and technical support. With operations in more than 20 countries, they employ over 130,000 professionals supporting major international brands across a variety of industries.What will you do?Handle incoming customer inquiries via phone and emailAssist customers with appliance warranty renewalsAnswer questions regarding warranty coverageSupport customers with issues related to home appliancesProvide professional and customer-focused serviceAccurately manage customer cases and follow up when neededWhat are we looking for?Native or near-native level of Dutch (C2)Good written and verbal communication skillsBasic computer skillsPrevious face-to-face or contact centre customer service experience is an advantageCustomer-oriented, adaptable, and dynamic personalityAbility to multitask, manage your time effectively, and work independentlyWhat is offered?€1,400 monthly base salary€150 monthly language bonusUp to €100 bonusMeal allowance cardFull-time positionFixed working schedule: Monday–Saturday, 09:00–18:00International and youthful team environmentLong-term employment with a stable teamCareer development opportunitiesStart date: 21 SeptemberWhy Lisbon?Lisbon is one of Europe's most vibrant capitals, combining a pleasant climate, beautiful coastline, great food, rich culture, and a large international community. It's an excellent destination for anyone looking to combine an international career with life in Portugal.About Nordic Jobs WorldwideNordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners across 40+ countries, we have successfully helped more than 6,500 candidates secure their dream jobs.Interested in starting your next customer service opportunity in Lisbon? Apply today!