Dutch-Speaking Product Support Specialist | Lisbon

Job description:

Description

Apply for the Dutch/Flemish Customer Care Specialist role. Discover the position, key requirements and opportunity, and take the next step in your career today.Workster is partnering with a leading international customer experience provider to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project in Lisbon, Portugal.You’ll support customers across European markets with general enquiries, vehicle recall campaigns and after-sales cases, managing each request from first contact through to resolution. The position operates Monday to Saturday, 07:00–22:00, giving you your weekends free.Your RoleHandle customer enquiries and provide clear, professional assistanceManage customer cases from initial contact through to resolutionProvide information and guidance regarding vehicle recalls and after-sales servicesAccurately update customer and case information in internal systemsEnsure every interaction delivers a positive customer experienceMeet established service and quality standardsYour QualificationsNative/C2 Dutch or FlemishEnglish B2/C1 or aboveStrong communication and problem-solving skillsCustomer-focused and solution-oriented approachGood computer literacyPrevious experience in customer service or a contact centre is an advantageThe OfferFull-time position in Lisbon, PortugalMonday to Saturday, 07:00–22:00Opportunity to work within the international automotive and after-sales industryProfessional training and ongoing supportInternational and multicultural working environmentCareer development opportunities within a global organization